Penpoint Support

Help for the Penpoint desktop app, Penpoint Cloud, and Minipen, the Penpoint phone app.

Contact us

Email support@penpoint.app. A real person reads every message. Tell us which app you are using (the desktop app or Minipen), which device, and what happened; a screenshot helps a lot.

You can also ask questions and report bugs in the Penpoint Discord community.

Guides

The Penpoint Help Guide covers every part of the app. Good places to start with Penpoint Cloud:

• Your Password and Recovery Kit
• Managing Your Devices
• Syncing and Restoring
• Penpoint Cloud Settings

Minipen, the phone app

• Signing in: Minipen uses your existing Penpoint Cloud account and needs an active Penpoint Cloud Sync subscription, which you set up in the Penpoint desktop app. You'll enter your account email, a code we email to you, and your Cloud password.
• Forgot your Cloud password? See Your Password and Recovery Kit.
• Signing out removes the book copies stored on your phone. Your cloud copy and your computer are not affected, and you can sign back in any time.
• Deleting your account happens in the desktop app or by email. See Delete Your Penpoint Cloud Account.

Privacy and terms

Our Privacy Policy and Terms of Service cover both the desktop app and Minipen.